Help

Help, license & refunds

Delivery

All Jalu Press products are digital files. After your payment is confirmed on-chain, we email a private download link to the address you gave at checkout. Please check your spam folder if it has not arrived. Nothing physical is shipped.

Payment

We accept USDC on Solana or Polygon, and USDT on TRC20 (Tron) or Polygon only. Prices are in US dollars, paid as the same number of tokens. Network fees are paid by the sender. Blockchain payments cannot be reversed by us or by you, so please check the amount, network and address before sending. See How to buy.

Refunds and problems

• If a file is faulty or will not open, tell us and we will fix it or send a replacement.
• If we cannot deliver your order, we refund the amount you paid in the same token, to a wallet address on the same network that you give us.
• Because files can be kept once downloaded, completed orders are otherwise not refundable. Please read the product page and previews before you buy.
• Payments sent on the wrong network, in the wrong token or to an address not shown on our checkout page cannot be recovered by us.

License

Your purchase gives you a personal, non-transferable license to use the files for yourself and your household. You may print as many copies as your household needs. You may not resell, share, upload or redistribute the files, or include them in other products.

Not professional advice

Jalu Press products are organizing and planning tools. They are not legal, medical, financial or emergency-services advice and do not replace guidance from qualified professionals or your local authorities.

Contact

Questions and order support: info@jalupublishing.com.